Samuelsohn

Website

samuelsohn.com

Industry

Luxury, Fashion

Problem

Customers dissatisfied with new product changes. 10% customer turnover.

Solution

Understand why, specifically, loyal customers buy from us.

Impact

Over $2M saved on inventory, design, production, and human capital

15% sales growth

98% customer retention

Increased ARR by ~$4M

How we did it

Competitor analysis
Customer interviews

Questions we asked

Differentiators: What makes us different from other men’s suit brands?

Pain-points: Why do customers (Retailers) and consumers buy our brand? In what instances would they not? 

Positioning: How are we compared against similar suit brands in the marketplace? 

Insights & Changes

Insights

Changes

“Can do more with a Samuelsohn custom than any other suit.”

Increased product quality and detailing

Best price for it’s value as a high quality full canvas garment” (Competitive advantage: Niche price point)

Sharpened pricing strategy

North American, “soft shoulder”, classic, traditional, sophisticated, timeless, understated garment.

Scaled back production for new designs and re-focussed efforts on original designs

We've seen more growth in the last 6 months than in the last 4 years

“Decode gave us focus by prioritizing the voice of the customer and ensuring that we are addressing the specific needs and goals of our market. They gave us tangible insights and recommendations from the customer that we had never thought of. And it's WORKED! We have seen more growth in the last 6 months than in the last 4 years since we started.”

Joshua Kaufman

CTO, Atly

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