Decode 2026 Lost Buyer Report
We Interviewed 125 B2B Buyers That Were Marked Closed-Lost
Based on 125 independent buyer interviews, this report reveals:
What CRM says vs. what buyers actually meant
The 5 most common misalignments hiding your real revenue blockers
What would have actually changed the outcome
How "Budget" masks 5 completely different decision blockers
Why most lost deals aren't product problems—they're GTM, positioning, trust, and ecosystem problems
Decode 2026 Buyer Report

Why Your Lost Deal Reasons Don't Match What Buyers Actually Meant
Your pipeline looks active. Your win rates aren't. Here's why.
BASED ON 125 INDEPENDENT B2B SAAS BUYER INTERVIEWS
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"The insights and recommendations didn't just help sales. They shaped our product roadmap, refined our positioning, and gave us a clearer story as we scale. It was valuable enough that we're building it into our ongoing process."
— Bradley Bloch, CEO, Factura.ai
Recovered $500K in lost pipeline in 1 month

"Decode helped us understand what our customers treasured most about our brand. The insight they gathered reinforced our true value in the market, and gave us clarity on what specifically we needed to change and prioritize. Now we have a stronger pricing strategy and a more valuable product. It's resulted in a 15% increase in retention, happy customers, $4M in net new ARR and has saved millions in costs."
— Stephen Granovsky, CEO, Samuelsohn
Stop guessing why you're losing.
Decode conducts 3rd party interviews with your closed-lost and churned buyers to uncover what really happened and how to fix it.
Talk to a Loss Expert